Privacy Policy
Docklands Movers Privacy Policy
This Privacy Policy explains how Docklands Movers collects, uses, stores and protects your personal data when you use our services. It applies to all Docklands Movers customers in our service area, including anyone who visits our website, requests a quotation, makes a booking or communicates with us in relation to moving and related services.
We are committed to handling your personal data in a lawful, fair and transparent manner in accordance with the General Data Protection Regulation and applicable data protection laws.
Data Controller
Docklands Movers is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you engage with our services within our operating area.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us.
When you request a quote or make a booking, we may collect:
Name and contact details, such as your postal address, and details of the properties you are moving from and to
Details about your move, including dates, times, access information and inventory of items where provided
Billing information and payment-related details necessary to complete your transaction, although full payment card data is handled by our payment processor
When you interact with our website or customer support, we may collect:
Information you provide via forms, messages or calls relating to enquiries, feedback or complaints
Technical data such as IP address, device type, browser type, and basic usage data collected via standard logging for security and performance monitoring
When we provide our services, we may collect:
Notes necessary for the safe and efficient provision of moving services, such as parking constraints, access codes provided by you, or special handling instructions
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under GDPR.
Performance of a contract: We process your personal data to provide quotations, accept and manage bookings, supply moving and related services, process payments, and communicate with you regarding your move or any follow-up services.
Compliance with legal obligations: We may process and retain certain data to meet accounting, tax, insurance and other regulatory requirements, as well as to respond to lawful requests from public authorities.
Legitimate interests: We may process your data to improve our services, manage our business operations, maintain security, handle queries and disputes, and to send limited, relevant service-related updates. When we rely on legitimate interests, we ensure that our interests are balanced against your rights and expectations.
Consent: In specific cases, we may ask for your consent, for example for certain marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage moving and related services you request
To create and manage quotations and bookings
To communicate with you about your enquiry, booking, or any changes to services
To process payments and manage invoices and accounts
To improve our operations, services, and customer experience
To handle complaints, disputes or legal claims
To comply with legal and regulatory requirements
Data Sharing and Processors
We do not sell your personal data. However, we may share your data with trusted third parties who act as data processors on our behalf, or as separate data controllers where appropriate.
Data processors may include:
IT and hosting providers who store or manage our business systems and data
Payment processing providers who handle payments securely
Customer management and communication service providers that help us manage bookings and enquiries
Professional advisers such as accountants, insurers or legal advisers where necessary
These processors only process your personal data according to our documented instructions and are required to take appropriate technical and organisational measures to protect it.
We may also share your personal data where we are legally required to do so, for example with law enforcement authorities, regulatory bodies or courts, or where it is necessary to protect our rights, your safety, or the rights and safety of others.
International Transfers
Where any of our service providers are located outside the United Kingdom or European Economic Area, and your personal data is transferred internationally, we take steps to ensure your data is afforded an equivalent level of protection. This may include using standard contractual clauses or other appropriate safeguards in line with data protection law.
Data Retention
We retain your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to meet any legal, accounting or reporting requirements.
In general:
Quotation and booking data, including basic contact and transaction details, may be retained for a period in line with statutory limitation periods and tax regulations
Operational notes and correspondence related to a specific move are retained for as long as needed to handle any follow-up queries, complaints or claims
Technical and usage data collected for security or performance purposes is retained for shorter periods, unless required for investigation or legal purposes
When personal data is no longer required, it is securely deleted, anonymised or otherwise removed from our systems.
Security of Your Personal Data
We use appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to ensure a level of security appropriate to the risks presented by the processing and the nature of the data.
Your Data Protection Rights
Under GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.
Right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data.
Right to rectification: You can ask us to correct or update personal data that is inaccurate or incomplete.
Right to erasure: You can request that we delete your personal data where there is no good reason for us to continue processing it, or where you have successfully exercised your right to object.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or our legal basis for processing.
Right to object: You may object to processing that is based on our legitimate interests, including certain forms of profiling, or to direct marketing at any time.
Right to data portability: In certain situations, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact us and clearly state which right you wish to exercise and provide enough information to identify yourself. We may request additional information to confirm your identity before responding, to protect your data from unauthorised access.
We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, this period may be extended, in which case we will inform you.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence, place of work or place of the alleged infringement.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make material changes, we will take appropriate steps to inform you. The latest version of this Privacy Policy applies to all Docklands Movers customers in our service area.
