Terms and Conditions

Docklands Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Docklands Movers provides removal and related services within the United Kingdom. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Company means Docklands Movers, the provider of the services.

Customer means the person, firm or organisation that books or receives the services.

Services means removals, packing, loading, unloading, transportation, storage, and any related services agreed in writing.

Premises means the collection address, delivery address, storage facility or any other location where the services are carried out.

Goods means the items that the Customer asks the Company to handle, pack, move, transport or store.

Scope of Services

The Company provides domestic and commercial removal services, which may include packing and unpacking, loading and unloading, local and regional transport, and short or long term storage. The precise scope of services for each job will be confirmed in the quotation or booking confirmation issued by the Company.

Any additional tasks requested by the Customer on the day of the move are subject to availability of resources and may incur additional charges. The Company is not obliged to carry out services that have not been quoted for or agreed in writing.

Booking Process

All bookings are subject to availability and are only confirmed once the Customer has accepted a written quotation and, where required, paid any deposit specified by the Company. Quotations are based on the information provided by the Customer, including but not limited to property size, access conditions, distance, and the volume or nature of the goods.

The Customer must provide accurate and complete information at the quotation stage. If the actual work required differs from the information originally supplied, the Company may adjust the price, change the service schedule, or in extreme cases decline to carry out the work.

Provisional dates may be offered but are not guaranteed until a booking is confirmed. The Company will issue a written booking confirmation setting out the services, charges and any special conditions. The Customer is responsible for checking that the details are correct and must notify the Company of any discrepancies as soon as possible.

Estimates and Quotations

All quotations are based on the information provided by the Customer and any inspection carried out by the Company. Quotations will specify whether they are fixed price or estimated. If they are estimates, the final price will be calculated on the basis of time, labour, distance travelled and any additional services provided.

Quotations normally exclude customs duties, parking fees, tolls, congestion charges, local authority permits, and charges imposed by building management. Any such costs incurred by the Company in the course of providing the services will be charged to the Customer at cost.

Quotations are valid for a limited period as stated on the quotation document. After that period, the Company reserves the right to revise or withdraw the quotation. Any changes to the collection or delivery address, access arrangements, moving date or volume of goods may require a revised quotation.

Payments and Charges

Unless agreed otherwise in writing, payment is due as follows. For domestic customers, full payment is due no later than the day of the move and before unloading is completed. For commercial customers, payment terms will be as specified on the invoice or booking confirmation.

The Company accepts payment by methods specified in the quotation or invoice. The Customer is responsible for ensuring that cleared funds are available in accordance with the payment terms. Failure to make payment when due may result in suspension of services, retention of goods, or delayed delivery until payment is received.

Where a deposit is required, it is payable at the time of booking and is non refundable except as provided in the cancellation section of these Terms and Conditions. Deposits will be applied towards the final invoice.

If the Customer fails to pay any amount by the due date, the Company reserves the right to charge interest on the outstanding balance at the statutory rate applicable at the time, accruing on a daily basis until payment is received in full. The Customer will also be responsible for any reasonable costs incurred by the Company in recovering overdue payments.

Cancellations and Postponements

The Customer may cancel or postpone the services by giving written notice to the Company. The following charges will apply based on the notice period before the agreed service date.

If more than ten working days notice is given, any deposit paid will normally be refunded less any reasonable administrative costs. If between five and ten working days notice is given, the Company may retain up to fifty percent of the quoted price to cover lost bookings and administrative expenses.

If less than five working days notice is given, the Company may charge up to one hundred percent of the quoted price. In such cases, any deposit already paid will be deducted from the amount due.

Where the Customer wishes to postpone rather than cancel, the Company will use reasonable efforts to accommodate a new date, subject to availability. However, postponement may still incur charges as set out above, particularly if the original date cannot be rebooked.

The Company may cancel or suspend services if the Customer fails to make payment when due, provides misleading or incomplete information, or requests services that are unsafe, unlawful or materially different from the original agreement. In such cases, the Company will have no liability for any resulting loss, and cancellation charges may apply.

Customer Responsibilities

The Customer is responsible for ensuring that suitable access is available at all Premises, including safe parking for the vehicle and clear access to the building and rooms. Any required parking permits, dispensations or permissions from local authorities, building management or neighbours must be arranged and paid for by the Customer, unless agreed otherwise in writing.

The Customer must ensure that Goods are properly packed and ready for removal, unless packing services have been booked. Fragile items must be suitably protected. The Company may, at its discretion, refuse to move items that are inadequately packed or are likely to cause damage or injury.

The Customer must be present, or represented by an authorised person, at the Premises at all times while services are being carried out. The authorised person must be able to give instructions, answer questions and sign any relevant documents. The Company will not be liable for loss or damage resulting from instructions given by someone reasonably believed to be authorised by the Customer.

The Customer must remove and keep with them any valuables, important documents, cash, jewellery, watches, precious metals, collections, or other items of exceptional value. Such items are excluded from the Companys liability unless the Company has agreed in writing to handle and insure them.

Excluded and Restricted Items

Unless otherwise agreed in writing, the Company will not carry or store hazardous, illegal or dangerous items, including but not limited to explosives, firearms, ammunition, gas cylinders, flammable or corrosive liquids, chemicals, toxic or biological materials, or items that are otherwise prohibited by law.

The Company also does not accept responsibility for perishable goods, live animals, plants, or items requiring special environmental conditions, unless specifically agreed and arranged in advance.

If such items are presented to the Company without prior disclosure, the Company may remove, dispose of or otherwise deal with them at the Customers expense and without liability. The Customer will be responsible for any loss, damage, cost or claim arising from the presence of such items.

Liability and Limits of Responsibility

The Company will exercise reasonable care and skill in providing the services. The Companys liability for loss of or damage to Goods or property, including delay, will be limited as set out in this section.

Unless otherwise agreed in writing, the Companys total liability for loss or damage to Goods arising from its negligence or breach of contract will not exceed a reasonable repair or replacement cost, up to a maximum amount per job as specified in the Companys current insurance cover. Higher limits of liability may be available at additional cost if requested and agreed before the booking is confirmed.

The Company will not be liable for loss or damage arising from circumstances beyond its reasonable control, including but not limited to adverse weather, traffic congestion, road closures, mechanical breakdowns that could not reasonably have been prevented, delays caused by third parties, strike action, or acts of public authorities.

The Company will not be liable for indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or emotional distress, even if the possibility of such loss was communicated in advance.

The Companys liability will be reduced or excluded where loss or damage results from the Customers own act or omission, including failure to pack Goods properly, failure to secure premises, providing incorrect information, or instructing the Company to move items against advice.

Claims and Notification of Loss or Damage

The Customer must inspect the Goods and Premises as soon as reasonably possible after completion of the services. Any loss or damage that is visible or apparent should be reported to the Company on the day of the move or as soon as practicable thereafter.

All claims must be submitted in writing within seven days of completion of the services, providing full details and any supporting evidence such as photographs. Failure to notify the Company within this timeframe may prejudice the investigation of the claim and may reduce or extinguish any liability, except where the Customer can show that it was not reasonably possible to notify earlier.

The Customer must retain the damaged items for inspection and not dispose of them without the Companys consent, except where necessary for health and safety reasons. The Company reserves the right to repair damaged items where this is reasonable and proportionate. Settlement of any claim will be in full and final satisfaction of the Companys liability for the matter in question.

Waste Regulations and Disposal of Unwanted Items

The Company is required to comply with UK waste and environmental regulations. The Company is not a general waste carrier and will only remove and dispose of items as part of an agreed service and in compliance with relevant legal requirements.

Household or commercial waste, including items intended for disposal, must be identified and agreed in advance. Additional charges will apply for the removal and lawful disposal of such items. The Company will not remove hazardous waste, electrical items requiring special treatment, or items that cannot be lawfully disposed of through normal commercial channels.

If the Customer leaves goods at a Premises that are clearly intended to be discarded but have not been identified in the quotation, the Company reserves the right to decline removal or to charge additional fees for their handling and disposal. The Customer remains responsible for ensuring that any waste is disposed of lawfully and must not instruct the Company to act in breach of applicable regulations.

Delays, Access and Waiting Time

The Customer must ensure that access is available at the agreed times. If the team is unable to start work due to lack of access, keys not being available, incomplete packing where packing was not booked, or other reasons beyond the Companys control, waiting charges may apply at the Companys standard hourly rates.

While the Company will use reasonable efforts to keep to agreed schedules, times for arrival or completion are estimates only unless expressly guaranteed in writing. The Company will not be liable for delays caused by traffic, weather, accidents, or other circumstances outside its reasonable control.

Storage Services

Where storage is provided, Goods will be stored in facilities chosen by the Company. Storage charges will accrue from the date the Goods are placed into storage until the date they are removed. All charges must be paid up to date before Goods can be released.

The Customer must provide up to date contact details for the duration of storage. If charges remain unpaid, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of them to recover outstanding sums. Any surplus proceeds after costs will be returned to the Customer where possible.

Right of Lien

The Company has a legal right, known as a lien, to retain possession of Goods until all sums due in respect of the services have been paid in full. This applies whether the sums arise under the current contract or any other contract between the Company and the Customer.

If payment remains outstanding after reasonable notice has been given, the Company may sell or dispose of the Goods and apply the proceeds to the outstanding debt, after deducting reasonable costs of sale and storage. Any remaining balance will be accounted for to the Customer where practicable.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

Variations and Entire Agreement

No variation of these Terms and Conditions shall be effective unless it is in writing and signed or otherwise expressly agreed by an authorised representative of the Company. Any additional or conflicting terms proposed by the Customer are expressly rejected unless accepted in writing by the Company.

These Terms and Conditions, together with the quotation, booking confirmation and any other documents expressly referred to, constitute the entire agreement between the Company and the Customer in relation to the services. The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.

Severability

If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision or part provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Contact and Communication

All formal notices and communications in relation to these Terms and Conditions should be made in writing and delivered to the Company by hand, post or other agreed method. The Customer is responsible for ensuring that the Company holds correct and current contact details at all times throughout the provision of the services.